Quick answers to the questions we hear most. Can’t find what you need? Email admin@choicehomeware.com.
How long does shipping take?
Orders are processed in 1–3 business days, and standard delivery typically takes 7–15 business days. You’ll receive a tracking number by email as soon as your order ships.
How much does shipping cost?
Shipping is free on every U.S. order — no minimum.
Do you ship outside the United States?
Not at the moment. We ship to all 50 states and APO/FPO/DPO addresses.
Why did my order arrive in more than one package?
Our products ship from different fulfillment centers, so multi-item orders sometimes arrive separately. There’s no extra charge.
What is your return policy?
You can return unused items in original condition within 30 days of delivery. Damaged, defective or wrong items are replaced or refunded free of charge. Email us first and we’ll send instructions.
My item arrived damaged. What should I do?
Email admin@choicehomeware.com within 7 days of delivery with your order number and photos. We’ll send a replacement or refund, usually without needing the item back.
Can I change or cancel my order?
Yes, if you contact us within 12 hours of ordering and it hasn’t shipped yet.
How do I choose the right size for my pet?
Check the size guide and measurements on each product page. If you’re unsure, email us your pet’s breed, weight and measurements and we’ll help you choose.
Are your toys indestructible?
No pet toy is truly indestructible. Choose a toy that fits your pet’s size and chewing style, supervise play, and replace toys that are worn or damaged.
Which payment methods do you accept?
You’ll see all available payment options at checkout. Payments are processed securely, and we never store your full card details.